Help, contact and frequently asked questions
You can reach us by e-mail for any question, suggestion or bug report about SayMeet. Including the app version and the screen on which the problem occurred speeds up the resolution. Please do not put customer/patient names, phone numbers or conversation content in your e-mail; if needed, we will suggest a secure route.
In the app, follow Settings → Delete Account. A preview of the data to be deleted is shown; to confirm you are asked to type SİL.
Deletion happens as soon as you confirm and cannot be undone; there is no waiting or undo window. Details: Privacy Policy §9.
The business code is a short code that lets you join the team of a business. The business manager sees the code in the team settings in the app and passes it to you; the invitation e-mail also contains the code.
To join, use the "join a business" option while registering in the app (or on the team screen after signing in) and enter the code. When you join, the manager gives you the Manager or Secretary role. A free business can have 2 people including the owner; larger teams use the team plans (Team 3, Team 5, Team 7, Team 12).
Share the code only with the people you intend to bring into your team; the business manager is responsible for keeping the code confidential.
In corporate mode, reminder and information messages to customers are sent only on paid team plans. Today they go over WhatsApp, from Deegitech’s shared WhatsApp line on behalf of the business; the business manager enables the channel. Reminders are sent only to customers with a recorded contact consent, on the schedule chosen by the business (for example the day before and a few hours before the appointment) and with approved templates. If the channel is not enabled, no message goes out.
In personal mode your reminders arrive over WhatsApp at the phone number you verified; SMS and app notifications are not used.
If a reminder does not arrive, check the following in order: that the business is on a paid team plan, that the channel is enabled, that the customer has a consent record, and that the phone number is entered in international format (+90…).
Data is stored on our servers in Germany (AWS Frankfurt). All connections are encrypted with TLS; customer notes and in-app conversation records are additionally encrypted in the database. Each business’s data is isolated from the others; push notifications carry no content.
The artificial intelligence assistant uses a third-party provider (Google — Gemini) to process your requests; these providers do not use your data for model training. The assistant does not run until you give permission inside the app. In corporate mode the data controller of customer/patient records is the business; Deegitech is the data processor. Details: Privacy Policy.
Subscriptions are purchased and managed through Apple. To cancel, follow Settings → [your name] → Subscriptions → SayMeet → Cancel Subscription on your iPhone. Cancellation takes effect at the end of the period you are in; the features stay open until then.
Deleting your account does not cancel the subscription.
Refund requests are subject to Apple’s refund policy and are made to Apple through reportaproblem.apple.com; Deegitech cannot directly refund payments made through Apple. When a subscription ends, data is not deleted; when a team plan ends, existing team members are not removed either — only adding new people is blocked.
You can switch the permission off at any time from the artificial intelligence permission screen in Settings. When you switch it off the assistant conversation stops; appointments and the agenda keep working. The same screen lists the providers in use at that moment and their purposes.
If the e-mail verification code is delayed, check your junk/spam folder; the code is valid for a limited time and the number of attempts is limited, so request a new code if it has expired. For phone verification, make sure you entered your number in international format (+90…). If the problem persists, write to the e-mail address above stating the step at which you are stuck.