📋 SayMeet Terms of Use

Version v3 — Effective date: 4 October 2026

1. Parties and Acceptance

These Terms of Use ("Terms") apply between DEEGİTECH TEKNOLOJİ VE YAZILIM LİMİTED ŞİRKETİ (Çeliktepe Mah. İsmet İnönü Cad. Yıldırımlar İş Merkezi No: 11 İç Kapı No: 501 Kağıthane / İstanbul 34413 · MERSİS 0272123417000001 · "Deegitech" or the "Company") and the person using the SayMeet iOS application and the meet.saypartner.com web panel (together the "App") ("User" or "you").

By registering for or using the App you declare that you have read and accepted these Terms and the Privacy Policy and KVKK Disclosure Text. If you do not accept them, do not use the App. If you are opening an account on behalf of a business, you declare that you are authorised to bind that business to these Terms.

2. Description of the Service

SayMeet is an appointment and assistant application that works in two modes:

• Corporate mode (business appointment management): appointment book and agenda, customer/patient records, service and practitioner definitions, team management, appointment reminder and information messages to customers, and an artificial intelligence assistant working on business data.
• Personal mode (personal assistant): personal appointments and calendar, reminders and an artificial intelligence assistant that answers your written and voice requests.

3. Account Types and Responsibilities

3.1 Personal account

Opened in your own name; it requires e-mail and phone verification. The data in your personal account belongs to you.

3.2 Business account

• You must select the type (vertical) of your business during registration; the App offers some features according to that selection.
• The user who creates the business holds the Manager role; team members join by invitation or with the business code and take the Manager or Secretary role. The permissions of the roles are defined in the App.
• The Manager is responsible for authorising team members, for keeping the business code confidential and for removing the access of members who leave.
• The business is the data controller of customer/patient records; Deegitech is the data processor (see Privacy Policy §1.1 and §4 below).

3.3 Shared responsibilities

• Your registration details must be accurate and up to date.
• You are responsible for the security of your account details and your device; transactions carried out through your account belong to you. Notify us immediately if you notice unauthorised use.
• Minimum age of use: 18. By using the App you declare that you are 18 or older; if we learn that this declaration is untrue, the account is suspended or closed under §10.

4. Additional Provisions for Business Users

• The business itself fulfils all data controller obligations arising from the KVKK, including the collection of customer/patient data, the disclosure obligation, obtaining explicit consent where required, VERBİS registration and the determination of retention periods.
• Deegitech processes the business’s data only within the framework of these Terms, the Privacy Policy and the instructions given by the business through the App; it does not use the data for its own purposes; it takes technical and administrative measures; it announces its sub-processors in the Privacy Policy; and if it detects a data breach it informs the business without delay.
• The business accepts that it has obtained the consent/legal basis required to send reminder or information messages to its customers and that it has recorded this in the App. No message is sent to a customer whose consent is not on record.
• Businesses operating in the health sector are obliged to comply with the legislation on promotion and information in health services; the App may not be used to send promotional or advertising messages.
• Upon request the parties may sign a separate data processing agreement (KVKK art.12 / GDPR art.28). Send your request to [email protected]; we will send the text of the agreement to the business by e-mail.

5. Plans, Subscriptions and In-App Purchase

5.1 Personal mode

• Free: reminders, calendar, exporting your data and assistant turns: a new account gets a daily allowance of 30 assistant turns for 7 days, then 10 assistant turns.
• No paid plan is offered in personal mode: the free scope above is the whole of personal mode. In personal mode there is no subscription that can be bought through in-app purchase.

5.2 Corporate mode (business)

• Free business: the business owner + 1 person (2 people in total) and a monthly allowance of 300 assistant turns. A free business sends no automatic reminder or information messages to its customers.
• Team plans (monthly or yearly subscription): Team 3, Team 5, Team 7 and Team 12. The number in the plan name is the number of people the business may have, including the owner. Every paid plan opens reminder and information messages to customers and the assistant on a fair-use basis (§5.3).
• Only a team member whose role includes the "Manage subscription and purchases" permission (by default the Manager role) can buy a team plan; the plan applies to the business and the fee is charged to the Apple Account of the person who buys it.

5.3 Assistant turns, quotas and fair use

• An assistant turn is one answer produced by the assistant. Reminders, widget refreshes and exports never count as turns.
• Quotas are shown in the App. When a quota is used up, the related feature is unavailable until the quota renews; the other features of the App keep working.
• On paid plans, customer messages and the assistant are offered on a fair-use basis: quotas are set at a level that covers a business’s ordinary appointment traffic and are shown in the App.

5.4 Purchase, renewal and cancellation

• Paid subscriptions are purchased only through Apple In-App Purchase. The seller and the collecting party is Apple; the current price and subscription period are shown before purchase on the purchase screen in the App and in Apple’s confirmation sheet. Deegitech has no access to your payment card details.
• Subscriptions renew automatically for the same period unless cancelled at least 24 hours before the end of the current period; the renewal fee is charged to your Apple Account within the 24 hours before the period ends.
• Cancellation: You can manage and cancel the subscription on your iPhone under Settings → [your name] → Subscriptions. Cancellation takes effect at the end of the current period; paid features stay on until then. Deleting your account does not cancel the subscription.
• Refund requests are subject to Apple’s refund policy and are made to Apple (reportaproblem.apple.com). Deegitech cannot directly refund payments made through Apple.
• Price changes are notified in advance within the framework of Apple’s rules; if you do not accept the change you may cancel your subscription before it renews.

5.5 When a subscription ends or a plan gets smaller

• Paid features stop; your data is not deleted.
• In corporate mode, when the business returns to the free tier, reminder and information messages to customers stop and the assistant returns to the free monthly quota. Existing team members above the plan limit are not removed; only adding new people is blocked until the number of people falls below the limit.
• The rights of users who purchase as consumers under Turkish Consumer Protection Law no. 6502 are reserved.

6. Artificial Intelligence Features

• The assistant processes your requests through third-party artificial intelligence providers. Which providers are used and where the data goes is explained in Privacy Policy §5; the assistant does not run until you give permission inside the app.
• Artificial intelligence output is not advice. The texts, summaries and suggestions produced by the assistant are for information purposes; they are not medical, legal, financial or professional advice and do not replace the assessment of an expert.
• Artificial intelligence output may contain incorrect, incomplete or out-of-date information. Verifying the output before using it, and the decisions taken on its results, are your responsibility. In corporate mode, changes made to appointments and records are subject to the approval and control of the business.
• You may not use the assistant to produce unlawful or harmful content, content that infringes the rights of others, or to violate the usage policies of the providers.

7. Acceptable Use

While using the App you agree not to do the following:

• use it for an unlawful or misleading purpose or one that infringes the rights of third parties;
• attempt to gain unauthorised access to the data of another business or user;
• enter into the App the data of people for whom you have no legal basis;
• use the reminder and information channels for unsolicited bulk messaging, advertising or harassment;
• reverse engineer the App, attempt to access its source code, create excessive load with automated tools or circumvent security measures;
• share your account or the business code with unauthorised persons;
• use the App to distribute malware or to impersonate another service.

8. Intellectual Property and Data Ownership

• The App, its software, design, brand and content belong to Deegitech. You are granted a personal, non-transferable and non-exclusive licence to use the App for as long as you comply with these Terms.
• The data you enter into the App belongs to you (personal mode) or to your business (corporate mode). Deegitech claims no rights over this data beyond what is necessary to provide the service.
• Only de-identified and aggregated usage statistics may be used to improve the service.

9. Reminders and Notifications

• In corporate mode, reminder and information messages to customers are sent only on paid team plans; the business enables the channel and is responsible for the message content. Today messages are sent only over WhatsApp, from Deegitech’s shared WhatsApp line on behalf of the business and with approved templates defined in the App; the SMS channel is not offered yet.
• On paid tiers message sending is subject to a quota; the quota is shown in the App.
• The delivery of messages depends on carrier services (Apple, Meta); Deegitech is not responsible for delays and interruptions caused by the carrier. Ultimate responsibility for the appointment relationship and for informing the customer lies with the business.

10. Suspension and Termination

• You may terminate this agreement at any time by deleting your account from within the app (Settings → Delete Account). If you own a business, deleting your account also closes that business; the App asks you to confirm this separately. Ownership cannot be transferred from within the app today.
• Deegitech may suspend or terminate an account with prior notice — or, in urgent cases, without notice — in the event of a breach of these Terms, unlawful use, a security risk or a legal obligation. Where possible the reason is given and a route of objection is open.
• In the event of termination, data is deleted according to the periods explained in Privacy Policy §8 and §9. The business may request an export of its data before termination: upon request the business’s customer/patient, appointment and consent records are provided in a machine-readable (JSON) format; notes kept encrypted appear in decrypted form. The request is made to [email protected] and every export is written into the audit record.
• Subscription fees already paid are not refunded outside Apple’s policy.

11. Disclaimer of Warranty and Limitation of Liability

• The App is provided "as is" and "as available". It is not guaranteed to be uninterrupted, error-free or fit for a particular purpose; reasonable effort is made for reasonable availability.
• To the extent permitted by law, Deegitech is not liable for decisions taken in reliance on artificial intelligence output, for the relationship between a business and its customer, for the accuracy of data entered by the user, for interruptions and changes in third-party services (Apple, Meta, artificial intelligence providers, infrastructure providers), or for indirect, incidental or consequential damages (including loss of profit, loss of data and loss of reputation).
• To the maximum extent permitted by law, Deegitech’s total liability arising from this agreement is limited to the amount paid for the App by the User in the 12 months preceding the event giving rise to the damage; in free use this limit is TRY 1,000. This limit does not apply to the mandatory provisions of consumer legislation or to cases of intent and gross negligence.
• Liability arising from intent or gross negligence and the rights arising from consumer legislation are outside this limitation.

12. Changes

Deegitech may update these Terms. Significant changes are announced by in-app notification or e-mail before they take effect; the current version and effective date appear on this page. Continuing to use the App after a change means that you accept the new Terms; if you do not accept them you may delete your account.

13. Governing Law and Competent Court

These Terms are governed by the law of the Republic of Türkiye. The Istanbul (Çağlayan) Courts and Execution Offices are competent for disputes. The rights of users acting as consumers to apply to the Consumer Arbitration Committees and to the consumer courts of their place of residence are reserved.

14. General Provisions

• If any provision of these Terms is held invalid, the remaining provisions remain in force.
• Deegitech’s failure to exercise a right does not mean that it waives that right.
• These Terms together with the Privacy Policy constitute the entire agreement of the parties regarding the use of the App. The Turkish text prevails.

15. Contact

DEEGİTECH TEKNOLOJİ VE YAZILIM LİMİTED ŞİRKETİ
Çeliktepe Mah. İsmet İnönü Cad. Yıldırımlar İş Merkezi No: 11 İç Kapı No: 501 Kağıthane / İstanbul 34413
E-mail: [email protected] · Support: saypartner.com/saymeet/destek